This company just makes my blood boil. I bought a bed for my 4 year old daughter that is criminally unsafe (imagine raised bed, box spring and mattress..she can't even climb in) and the customer service will not take the mattress back, only the bed..but Ethan Allen delivered the mattress before the bed.
They suggested a lower profile box spring which will take another 6 weeks to arrive..and when I asked her if she expected my daughter to sleep on the floor after buying a $3000 bed, she told us that would be our decision. Do NOT, I repeat, DO NOT deal with this company.
Monetary Loss: $3000.