Not resolved
6 comments

We bought 3 rooms from Ethan Allen ( family , formal living and dinette)

We noticed that the dinette table scratches easily even with place mats), my nephew was writing on a piece of paper on place mat on table I noticed that all the marks showed on table.

First I emailed the sale person ,didn't respond then I called the store and left her a message she send me an email to call customer service. When I called customer service the told me nothing we can do for you you should google and find some one that do restoration for antique furniture ,she didn't even offer that someone come and have a look at table and give us an opinion about how to fix it.

Very very bad customer service , very disappointed in Ethan Ellen ( very expensive furniture and no what so ever support or care to their furniture)

My friend bought her table from a cheaper furniture place and they always send her some one to take care of any scratches

I will never buy from Ethan Allen again as they don't stand behind their products

Very disappointed

Monetary Loss: $5000.

Had an Experience with Ethan Allen?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#741790

I also bought a walnut dining table from them in June of 2013 for $2,600.00 (for only the table) We had a dinner on it once and were very careful but I am really sad to say it has scratches all over it.It makes me sick!

I am an Interior Designer and am not impressed with the recent quality of their furniture. The guys who delivered the table brought it in the house assembled and left. I received NO warranty papers or the tool to take the table apart. After many calls and emails to the salesperson I was told there is no tool to take the table apart.

I specifically said we would be moving and we need to be able to take it apart.I think their customer service sucks!!!!!

Anonymous
#721821

We had the same problems with all of our living room and dining room Ethan Allen furniture-- it scratches and nicks very easily. Our bedroom set- also from Ethan Allen- has a much better finish.

Anonymous
Lake Worth, Florida, United States #702119

Years ago I purchased a wooden dinning room set from a company on Long Island and they were knowledgeable enough to offer me the option of purchasing pads for all the pieces of furniture, which I did seven years later the dinning set is in excellent condition.The salesperson should give the option to the customers .

Get with it.

Customer service is so important.

Anonymous
Baltimore, Maryland, United States #700722

Though the design consultant you worked with should have been much more attentive, and suggested a table pad for high traffic surfaces, the tables you bought were....wood.They are handcrafted in America, solid and quality furniture, which is where the price tag comes in...but wood...is wood....is wood, and there is no such thing as "indestructable wood that never gets water rings or scratches or indentations".

Knowing that you've purchased a wooden piece of furniture, perhaps the child should have been given a mat or hard surface to press against.They didn't send a technician out to take a look at the pieces of furniture because it wasn't a warranty issue, it was a user issue.

Anonymous
to Anonymous Mandeville, Louisiana, United States #1207768

ANONYMOUS, you must be associated with Ethan Allan or in some way emotionally involved in furniture sales or manufacturing. You are right wood will nick and scratch but if finished properly does not scratch or knick unless there is a certain amount of force, not just if you slide a plate on to the table as has happened to me with a new purchase of a dinining table.

Anonymous
to Anonymous San Jose, California, United States #1245091

I also purchased my dining room table from Ethan Allen.It is just my husband and myself who dine at the table.

We always use placemats.

There are little scratches all over the table from my placemats.

What kind of *** are they producing and peddling as fine furniture?Buyer beware.

You May Also Like

Mypillow - MY EXPERIENCE WAS HORRIBLE ..... Mypillow "This is how my pillow looked after just six months......I washed it after 3 weeks and the case never came clean....The fillings started to unravel inside....I felt it getting smaller..." Read more Ethan Allen - Bait and Switch, No Attention to Detail, Mistakes, Deplorable Customer Service Ethan Allen "Beautiful furniture, but astonishingly horrid customer service, condescending and coercive sales people, and complete lack of communication between sales/designers and fabricators, looong wait time for furniture.If you can get similar..." Read more Peeling Leather Sofa from Ashley Furniture Ashley Furniture "We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more MyPillow caused bad caused of hives Mypillow "...Out of nowhere, I woke up with an incredible itchy, blotchy rash, pics attached. I went to immediate care and..." Read more The Bradford Exchange United Kingdom - Very Poor Product The Bradford Exchange United Kingdom "I purchased a Gold plated ring from them last October for a 60th Birthday present for my mum. She didn't start wearing it until 6th December and it already looks..." Read more CAMPING WORLD CEO TRIED TO RUIN ME Camping World "South Florida RV Dealer Files lawsuit against Camping World for Fraud Civil Conspiracy, Theft of Trade secrets among other things. There is a thing called fair competition and I was..." Read more Resella Pharmaceuticals - Fake company , please local police should arrest them Resella Pharmaceuticals "in july i bought 5x Calcium Hydroxyapatite Microsphere Gel with order number #2635 with track number UA377288431US and UA377288431US using usps, however my package never come until now, i try..." Read more Gordons Lawn And Landscape - Dan Gordon of Gordon's Lawn and Landscaping blamed us for his bad work Gordons Lawn And Landscape "Dan and his crew did a very poor job on our project. In hindsight I should have fired him several times. It seemed like he was in way over his..." Read more