filters
state:
Show
city:
Show
product:
Show
I bought a desk from Ethan Allen in 2000, at their now long closed Alpharetta Georgia store. It is a cherry desk with a single drawer in the middle. The veneer top has looked like crap for years now and I decided to have a new tiger maple top made for it as it was an...
Read more
1.8
I liked
  • Service provided while making the sale
I didn't like
  • Poor quality
#1240467
Reply to reviews
Ethan Allen - Returned defective lamp that caused a fire in my home
I purchased a floor lamp from Ethan Allen in September of 2017.This is the second time I buy this same lamp and have the same issue , the wiring was peeling off and looked very thin and very cheap .It was a quality issue for sure.I called Ethan Allen corporate office...
Read more
Anonymous
Paula Mandeville

Dear Caroline:As we have advised you, Upon our examination of your lamp and power cord, it is clear that there was no defect in either. However, the cord evidenced damage caus...

1.1
#1205178
Reply to reviews
Ethan Allen - They do not stand behind their product
I purchased a round accent wood table in June of 2011. In Jan of 2018 I saw that there was a split in this table. When I contacted the local store , I was told “ it is out of warranty “. I then called corporate, explaining that said table, sat alone unused. No one ate,...
Read more
2.0
I didn't like
  • Lack of accountability
#1189348
Reply to reviews
i went to work for this terrible company at their manufacturing plant in nc i think i know why their quality has suffered so much they work their employees 10 or 11 hrs a day 6 and 7 days a week do you really think those employees give a damn about the furniture the...
Read more
#1187764
Reply to reviews
Contacted customer service to ask about power source to Conner recliners was texting back and fourth with customer service rep ( Susie) sent over recite from furniture we bought ($15,000 ) worth still no response. They are the worst don't buy anything from them, they...
Read more
I didn't like
  • Poor customer service
  • Poor quality
#1152740
Reply to reviews
Ethan Allen was considered a high-quality furniture maker, this is no longer true. We have ordered a few items over the years, when it was time to order a kitchen table we didn't shop around, we went directly to the local Las Vegas showroom. The wood is advertised as...
Read more
h.kitchener
h.kitchener

We bought a very nice-looking kitchen table this summer. Oak and finished nicely. It is holding up very well. Bought from a local furniture store---good price and free deliver...

#1129839
Reply to reviews
I worked with Jennifer on the design of my bedroom and couldn't be more disappointed with the finished room. The scale of one of my nightstands is too small and she has refused to do anything about it because it was a custom-finish order. The nightstand and matching...
Read more
Anonymous
Smitty

The company began its serious decline after being sold.But the real problem, alas, is yourself.Should I read correctly that you claim a loss of $20,000.00 ?You spent that much...

I didn't like
  • Poor customer service
#1124424
Reply to reviews
I spent almost 2K on the recliner. It is very uncomfortable. The padding on the footrest is non existent. The skin on the back of my ankles gets red and irritated if I sit for any amount of time. The head and neck padding is so firm that I always end up with a sore...
Read more
#1110618
Reply to reviews
Show

Ethan Allen - Terrible Company

Goods purchased arrived damaged and were reordered. Again they arrived damaged. Office furniture ordered in same color arrived mismatched. Reordered and arrived second and third time mismatched. Couch and other pieces were of very poor quality. Manager doesn't return calls and owner Robert Chesnick offered no help at all. Terrible customer service and merchandise.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1066356
Reply to reviews
Carpet pattern switched. No padding available. Company received $1,500 and still refused to settle issue. No sample of carpet that was a substitute for what I ordered. Ethan Allen, President in New Mexico Store threatening Lawsuit. Unreasonable behavior when carpet...
Read more
#1056060
Reply to reviews