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I called and ordered a ready made sight unseen sofa for the first time and I love it! The operator got my order correctly and the white color is beautiful. The delivery men called quickly and delivered it on time putting it in my den in the perfect spot! I plan to...
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Anonymous
Anonymous

I wish I could say tbe same since April of 2018 Ive been waiting on a sofa delivery and it is now September and customer serive is horrible after 3 times sending me my two sof...

EthanAllen_CS
EthanAllen_CS

Thank you so much for the lovely note! It is always refreshing to hear of such a wonderful experience. We are quite happy to hear that your sofa is working out perfectly for y...

4.9
#1336916
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The Bennett sofa with high performance fabric was delivered wrapped entirely in plastic. Shortly after the plastic was removed and the delivery men had left, I started noticing a chemical, weird smell from the Sofa! I experienced coughing, headaches, eyes watering...
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#1325733
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Worst customer service ever!!!!!! No one should purchase at the San Jose -Californina store, they were quick to take my order and my money but they do not take my calls about the status of my order. Not only that, I was told to call corporate and corporate told me to...
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#1297459
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In March I placed an order for a simple kitchen table and chairs which were considered to be "fast ship" items and the original delivery date was scheduled for Mid May. I was excited about my purchase despite the lack of acknowledgment and customer service we received...
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I didn't like
  • Poor communication
#1283557
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Hello thanks for post appears to be issue with ethan allen similar issue from day one of deliver of wood stain closet for bedroom notice a bad odor and shortly called customer services. was not happy with wait and see. Now couple months later still had BAD smell and...
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YearlySaola
YearlySaola

Hi Fran,I am sorry to hear about your experience with us so far! We are confident your local after delivery service team can handle this for you, but should you need further a...

#1264835
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Ethan Allen - Terribe service and product

Long story short...NEVER heard from company about a delivery date even after they charged my card. Finally after 4 months and several several phone calls delivered a VERY OVERPRICED rug. (I would describe it as an extra large throw rug). Terrible terrible service and product both! Angry
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
#1260238
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I bought a desk from Ethan Allen in 2000, at their now long closed Alpharetta Georgia store. It is a cherry desk with a single drawer in the middle. The veneer top has looked like crap for years now and I decided to have a new tiger maple top made for it as it was an...
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YearlySaola
YearlySaola

Thank you for your feedback! Quality is at the root of everything we do, and we are sorry you are not happy with your desk.Our advanced capabilities and the desire to provide ...

Anonymous
Marty

The 1989 sale of the company signaled the beginning of the end for the company's quality and ubiquitous presence. That "MADE IN USA" stamp may only apply to that drawer ... an...

1.8
I liked
  • Service provided while making the sale
I didn't like
  • Poor quality
#1240467
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Ethan Allen - Returned defective lamp that caused a fire in my home
I purchased a floor lamp from Ethan Allen in September of 2017.This is the second time I buy this same lamp and have the same issue , the wiring was peeling off and looked very thin and very cheap .It was a quality issue for sure.I called Ethan Allen corporate office...
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Anonymous
Paula Mandeville

Dear Caroline:As we have advised you, Upon our examination of your lamp and power cord, it is clear that there was no defect in either. However, the cord evidenced damage caus...

1.1
#1205178
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Ethan Allen - They do not stand behind their product
I purchased a round accent wood table in June of 2011. In Jan of 2018 I saw that there was a split in this table. When I contacted the local store , I was told “ it is out of warranty “. I then called corporate, explaining that said table, sat alone unused. No one ate,...
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2.0
I didn't like
  • Lack of accountability
#1189348
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i went to work for this terrible company at their manufacturing plant in nc i think i know why their quality has suffered so much they work their employees 10 or 11 hrs a day 6 and 7 days a week do you really think those employees give a damn about the furniture the...
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Anonymous
mw

seems like subjective review

Anonymous
Anonymous

I'm shocked to read all the horrible reviews all my furniture is from Ethan Allen over many years and the quality is excellent and I have had the best customer service . I hav...

#1187764
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