Unclaimed
Ethan Allen Reviews
160K
CLAIMED LOSSES
245
TOTAL REVIEWS
93.5K
PAGE VIEWS
1
ISSUE RESOLVED
Ethan Allen Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerChild’s head got stuck in chair
Hi. Today my 2.5 year old granddaughter got her head stuck in our dining room armchair! We tried for over an hour to free her head with manipulation and then with oil on her head to no avail. She was quite upset and hysterical at times. We finally had to free her by...
View full review
ID
Location
Saint Louis, Missouri
Pros
- Beautiful classic pieces
Preferred solution
I would like Ethan Allen to repair the chair
New Reviewer
Return goods refunding of money
I didnt like the products did a return still waiting for refund . No one has contacted me for it. Dont know what to do therefore contacting you directly.
ID
Location
Mississauga, Ontario
Preferred solution
Full refund
DO NOT STAND BEHIND THEIR PRODUCT
MY WIFE AND I PURCHASED SERVERAL UNITS FOR OUR NEW HOME. ONE PARTICULAR ITEM ENTERTAINMENT UNIT WITH REPLACEABLE GLASS VS WOOD ON BOTTOM. THE CLIPS USED TO HOLD THESE PARTS WERE MADE OF PLASTIC WITH METAL SCREWS. UPON USE THE PLASTIC BROKE OR BENT. WE REQUESTED THE MANAGER FROM OXNARD STORE CA. TO REPLACE THESE INFERIOR CLIPS. SHE SAID OF COURSE BUT WILL CHARGE 20DOLARS FOR THOSE PIECES. WE FEEL THAT THE EXPENSE IS MORE IMPORTANT THAN SATISFY THE CUSTOMER. OF COURSE....NEVER GO BACK!
User's recommendation: DO NOT BE A MISGUIDED BY THE NAME. GO TO COMPETITORS.
ID
Location
Ojai, California
Preferred solution
Deliver product or service ordered
Poor service, poor communication, poor designer recommendations, poor follow up, and poor quality furniture
See above. My experience with Ethan Allen in Omaha, NE, was very disappointing. I ordered multiple items to furnish our new home. Our designer was unremarkable, and showed little interest in our needs. She seemed uninterested in helping us and neglected to represent the products thoroughly and consider our needs. Little effort and lack of information resulted in our disappointment in the service and dissatisfaction for very low quality furniture at a considerably high cost!
User's recommendation: I think you would be disappointed in every aspect of the Ethan Allen experience! If you value quality and durability, choose another company with which to do business!
ID
Location
Omaha, Nebraska
New Reviewer
Unsatisfied product and service
I purchased a Chesterfield sofa, two chairs and an ottoman from Ethan Allen in Indianapolis, IN. $$$ (2020-****) Every piece but the ottoman had issues. The finish was chipping off both painted chairs and was not similar to the finish sample in the store, the sofas tuffs were sloppy and the sofa squeaked. The man they sent to fix the sofa appeared to have addiction issues. It took repeated phone calls and appointments before he finally showed up. The problem was never fixed. $300 delivery fee. Outrageous!!! Customer Service provided minimum help and then washed their hands of the whole situation. I love the old wood pieces of Ethan Allen but will never buy another piece of furniture from them again.
User's recommendation: Shop elsewhere or buy vintage.
ID
Cons
- Lack of accountability
- Poor poor quality for the price
- Poor communication
Customer service
Robert Chesnick-owner of area franchise did NOT care at all that 4 months after my order, I still did not have my furniture which had been paid for. He would not take the time to call the manufacturing plant to even try to get me an answer. WORST customer service ever--from the local store consultants to the owner of the company!!! NEVER BUY HERE!
User's recommendation: Avoid this business. Buy elsewhere!
ID
Location
Bulverde, Texas
Can't get anyone at Ethan Allen to return calls to resolve my problem.
When we decided to buy my new living furniture I chose Ethan Allen because of their years of experience and workmanship but I was wrong. I know you have some happy customers but you also have many many unhappy ones. My mistake was not to do further research in reading the reviews of your past customers, if I only had read the reviews beforehand and notice how many disappointing customers you have I would never have bought my furniture from your company. I believe one unhappy customer is too many especially since your furniture is not cheap.
ID
Location
Loxahatchee Groves, Florida
New Reviewer
Delayed Priduct Delivery
Ordered furniture from EA was told up to 10 weeks delivery. Its now 14 weeks and told they need six more weeks. Canceled order as they have no idea when product can be shopped. They think estimated delivery means whenever and customer loses deposit. Shameful industry as I see similar complaints with other furniture sellers
User's recommendation: Buy used or on floor display. The furniture industry has no ability to project any delivery.
ID
Loss
$690
Preferred solution
Full refund
New Reviewer
Purchase *** for chest.
Hello, I purchased the Dawson chest a few years ago and lost one of the knobs. The *** is unique and cannot be purchased. I called Ethan Allen Corporate Office and spoke to an employee regarding the missing *** and she asked if I would text her a picture of the *** which I did. Shortly after, she contacted me via text and told me I will not be able to purchase the *** I told her the chest is still currently selling and suggested she call the manufacture but she told me her supervisor told her the *** can't be purchased alone. I am not understanding WHY a *** on a currently manufactured piece of furniture, and that is still selling, cannot sell me a ***
User's recommendation: Not sure. I am unable to take a photo using my laptop.
ID
Location
Parkville, Maryland
Cons
- Bad customer services
Preferred solution
I would like to be able to purchase a new handle.
Companies Similar to Ethan Allen
Pottery Barn
799 Reviews
“Ordered a triple sconce, Ashland item# 73-317**** for my bathroom. My electrician broke one of the...“
Lazboy
1364 Reviews
“Paid $3000, had furniture for 2 weeks when the material started to get deep wrinkles in it. Stuffing in...“
West Elm
747 Reviews
“I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. Not...“
Ashley Furniture
3583 Reviews
“Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling...“
New Reviewer
Their couch
Update by user May 26, 2021
Haven’t heard from them since 4/20/21!
Original review posted by user Apr 22, 2021
Had to replace 1st set of cushion 3xs and then $800.00 later the best they offer , not living up to even Warranty work! ID
Location
Wilmington, North Carolina
Cons
- Lack of professionalism
- Poor poor quality for the price
- Less than good
Loss
$800
Preferred solution
My 1 year old cushion’s replaced.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPOOR QUALITY, PRODUCT INSURANCE AND CS
I purchased a living room set (couch, recliner, entertainment center) in 2017 from your Jacksonville office. I had some damage occur in December 2020 and January 2021. I submitted a claim in February and was denied because it was out of the reporting window. However,...
View full review
ID
Loss
$1700
Preferred solution
Deliver product or service ordered
Chairs arrived unpacked
I exchanged many mails and this is the copy of one where it clearly states my shipment (of chairs) are going to Guatemala. The forwarder just called me to inform that the chairs were dropped off with NO packaging and sent me the pictures. How is that possible for such a long travel?? Never seen before!! This is one of the emails Good afternoon, We will deliver them to the shipper 3/29 if possible. What is the name and phone # of the shipper? What is the final destination (Guatemala?) Thank you, Patty Feliciano Scheduling Coordinator Ethan Allen Service Center 1800 Banks Road Margate, FL 33063
ID
Location
Jalapa, Departamento De Jalapa
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNo product. no communication.
Order placed in store December 5th, 2020. Today is March 24, 2021. No merchandise received. No communication from EA despite my efforts to reach out via Facebook and email to my design consultant. Customer Service is everything and these guys have zero clue about that. The time it takes to receive this cabinet, I probably could have had a custom piece made and delivered by now.
User's recommendation: Don't trust their estimated delivery dates.
ID
Location
West Windsor, New Jersey
Cons
- Lack of accountability
- Poor communication
Loss
$628
Preferred solution
Deliver product or service ordered
Owner and Manager
Do you think it is right for an employee of Ethan Allen to offer and friend or customer product at a discount as long as you pick it up at the employees house. I wrote to the owner many times about this incident. He could care less. He would never reply. I even wrote a review on this employee and that employee too retaliation against me. I wrote to the owner.. Did he reply. No. So Anyone that wants to buy furniture a and discount ask the sales person or manager if you get the product delivered to there home and they re sell the product to you can you get a better price !!!!
User's recommendation: Shop anywhere but Ethan Allen.
ID
Preferred solution
Apology
Waiting for damaged sofa repair
I purchased several pieces of customized furniture ($9K) and was provided with different completion dates. Delivery of the first piece went fine and it was very nice. Delivery of the second piece didn't turn out, it was damaged. I refused this delivery and have been waiting almost two months and no date for completion of the repair has been provided. I have contacted them several times and they said it will take a while. In the meantime, the other pieces are sitting in their warehouse waiting for this damaged piece so that all can be delivered together. I noticed that other reviews had problems with their furniture and delivery dates. I think it is poor practice to leave a customer dangling without some effort to provide a time frame for delivery. These pieces have all been paid for.
User's recommendation: Be aware that even when you are purchasing high end furniture, there is no place to turn to when there is a problem. You are at their mercy.
ID
Location
Santa Clara, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFailure to stand behind the furniture warranty
Explore video interviews
ITownsend recliner back failed after 8 months of use and the store refused to replace. They had a local person take the chair apart and it is in the same condition as before. I was told that it was not going to be replaced and that is the end of their responsibility. If my husband needed to use the chair every day then he should have bought a commercial product since all their recliners do this.
User's recommendation: I would recommend buying your furniture at a different store due to poor quality and extremely poor customer service from the sales manager and owner of the store in Baton Rouge LA.
Featured
ID
Location
Oak Hills Place, Louisiana
Product
Ethan Allen Townsend High Back Recliner
Cons
- Poor communication
- Lack of accountability
- Poor poor quality for the price
Preferred solution
Price reduction
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel
Ethan Allen