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Ethan Allen - Horrible
We purchased a 2000$ table from these guys just over a year ago. HORRIBLE OVERALL EXPERIENCE. The finish on the table started coming off about 3-6 months after we got the table. Our sales person, Diane Hill, was the worst sales person I have ever worked with. /she was...
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Company wrote 0 private or public responses to the review from Dec 08.
1.0
#1418672
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I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I cannot do her justice in this description, she was absolutely AMAZING! I had never purchased a quality dining room table before and she made it...
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Company wrote 0 private or public responses to the review from Nov 29.
4.9
I liked
  • Service provided while making the sale
#1410976
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Best bed I have ever owned. Exceptional quality and beautiful. Worth every penny.
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Company wrote 0 public responses to the review from Nov 23.
Anonymous
Anonymous

Thanks you for the kind note! We are so pleased that you are happy with your bed, that is a truly beautiful one! We pride ourselves on exceptional quality and customer service...

#1406380
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I called and ordered a ready made sight unseen sofa for the first time and I love it! The operator got my order correctly and the white color is beautiful. The delivery men called quickly and delivered it on time putting it in my den in the perfect spot! I plan to...
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Company wrote 0 public responses to the review from Aug 23.
Anonymous
Anonymous

I wish I could say tbe same since April of 2018 Ive been waiting on a sofa delivery and it is now September and customer serive is horrible after 3 times sending me my two sof...

EthanAllen_CS
EthanAllen_CS

Thank you so much for the lovely note! It is always refreshing to hear of such a wonderful experience. We are quite happy to hear that your sofa is working out perfectly for y...

4.9
#1336916
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The Bennett sofa with high performance fabric was delivered wrapped entirely in plastic. Shortly after the plastic was removed and the delivery men had left, I started noticing a chemical, weird smell from the Sofa! I experienced coughing, headaches, eyes watering...
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Company wrote 0 public responses to the review from Aug 09.
Anonymous
Gene Cole

I too, am disappointed about the customer service and product quality. My wife and I have been EA customers for many years. Recently, we purchased a sofa and to our surprise w...

#1325733
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Worst customer service ever!!!!!! No one should purchase at the San Jose -Californina store, they were quick to take my order and my money but they do not take my calls about the status of my order. Not only that, I was told to call corporate and corporate told me to...
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Company wrote 0 private or public responses to the review from Jul 06.
#1297459
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In March I placed an order for a simple kitchen table and chairs which were considered to be "fast ship" items and the original delivery date was scheduled for Mid May. I was excited about my purchase despite the lack of acknowledgment and customer service we received...
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Company wrote 0 private or public responses to the review from Jun 19.
I didn't like
  • Poor communication
#1283557
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Hello thanks for post appears to be issue with ethan allen similar issue from day one of deliver of wood stain closet for bedroom notice a bad odor and shortly called customer services. was not happy with wait and see. Now couple months later still had BAD smell and...
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Company wrote 0 public responses to the review from May 26.
YearlySaola
YearlySaola

Hi Fran,I am sorry to hear about your experience with us so far! We are confident your local after delivery service team can handle this for you, but should you need further a...

#1264835
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Ethan Allen - Terribe service and product

Long story short...NEVER heard from company about a delivery date even after they charged my card. Finally after 4 months and several several phone calls delivered a VERY OVERPRICED rug. (I would describe it as an extra large throw rug). Terrible terrible service and product both! Angry
Company wrote 0 private or public responses to the review from May 20.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
#1260238
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I bought a desk from Ethan Allen in 2000, at their now long closed Alpharetta Georgia store. It is a cherry desk with a single drawer in the middle. The veneer top has looked like crap for years now and I decided to have a new tiger maple top made for it as it was an...
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Company wrote 0 private or public responses to the review from Apr 24.
YearlySaola
YearlySaola

Thank you for your feedback! Quality is at the root of everything we do, and we are sorry you are not happy with your desk.Our advanced capabilities and the desire to provide ...

Anonymous
Marty

The 1989 sale of the company signaled the beginning of the end for the company's quality and ubiquitous presence. That "MADE IN USA" stamp may only apply to that drawer ... an...

1.8
I liked
  • Service provided while making the sale
I didn't like
  • Poor quality
#1240467
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