Ethan Allen was considered a high-quality furniture maker, this is no longer true. We have ordered a few items over the years, when it was time to order a kitchen table we didn't shop around, we went directly to the local Las Vegas showroom.
The wood is advertised as maple, which would be considered a hardwood adequate for kitchen use. However the wood that Ethan Allen used for the table top is as soft as pine and had dents and scrapes after two weeks of completely normal use. Ethan Allen blames the customer. I asked if this is supposed to be a decorative table or a kitchen table because it certainly can't be used as a kitchen table.
The finish is foggy and dull, Ethan Allen blames government regulations on finishes. Looking over assorted complaint websites, Ethan Allen appears to do well at selling poor quality items and taking zero responsibility when inevitable complaints pour in. I will agree with other reviewers who have said that Ethan Allen customer service is abysmal. I was unable to reach Ethan Allen by phone and drove down to the store where the saleswoman literally said, "It's wood, use coasters, use placemats!" We have ALWAYS had wooden kitchen tables and we have NEVER had a kitchen table that essentially cannot be used as advertised or intended without being ruined.
We took this higher, however Ethan Allen was not willing to do anything other than offer to charge me to replace the then six-WEEK old table top. We will obviously not shop at Ethan Allen again, but I don't think they care. I'm wondering if Ethan Allen is planning on taking in as much money as possible, selling poor quality items at high prices, attempting to look profitable to investors, but not caring if they stay in business for the next decade or beyond. I could add more detail about our poor experience at Ethan Allen, because we really did attempt to reconcile this, instead, I'll just highly suggest that furniture buyers simply not shop at Ethan Allen.
From our experience, and after reading the many other poor reviews, Ethan Allen is not acting like a company that has plans to stay in business.
Ethan Allen is selling disposable furniture. Buyers can spend much less for the same poor quality elsewhere.
Product or Service Mentioned: Ethan Allen Table.
Reason of review: Bad quality.