Product: Ethan Allen Sofa Clear all filters (41 of 41 reviews match)
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Ethan Allen Sofa Review

Horrible!Do not purchase furniture from EA! I purchased north of $100k over the years and our latest purchase was an 8k sofa that both the fabric and cushions are defective. We were in contact with them within weeks and now 5 months later I'm still staying to get this resolved. It's so bad that I had to take to FB and even the media to get my money back. Buyer beware!
1.5
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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Product
Ethan Allen Sofa
#883334
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We spend just under $10,000 dollars at the Ethan Allen (EA) Calgary (Dalhousie location). The entire process was a terrible experience and I would not recommend EA to anyone. To start, we had an "interior designer" come to the house to give some ideas. The interior...
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1.3
Product
Ethan Allen Sofa
I didn't like
  • Poor customer service
  • Delivery damages
  • Interior designer not helpful
#772004
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I bought a very expensive sofa.It's is very poor quality...could of spent one fourth the price anywhere else for better quality. There are loose threads all along top cushions, it's not good quality. I wasn't going to buy it in the first place b/c it was to big for my...
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1.2
Product
Ethan Allen Sofa
I didn't like
  • Poor quality
  • Sofa and salesgirl
#771508
Reply to reviews
First, we ordered the coach 2 months ago.We then registered online and tried to check the status online.  On the webiste, we were unsuccessful to locate our order. Then we called customer service and they were not able to assist or locate the order. We called the store...
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2.3
Concordville, Pennsylvania
Product
Ethan Allen Sofa
I didn't like
  • Lack of accountablity
  • Lack of professionalism
#667491
Reply to reviews
I bought two EA loveseats and the leather scratches at the smallest touch and i am terribly careful with my furniture.You barely need to touch it for a scratch or knick to appear. I am not kidding. I am wondering if the leather is real or some kind of leather veneer....
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Anonymous
Anonymous

That is exactly how REAL LEATHER is!!

Anonymous
Anonymous

Hello! My name is Paula and I work for Ethan Allen Global, Inc. I can confirm all of the leathers we offer are real leather! If we can be of assistance, please reach out to...

Product
Ethan Allen Sofa
#666876
Reply to reviews
A friend purchased furniture from Ethan Allen and gushed about the customer service and quality of their product. When it came time to purchase new furniture for my home, I decided to go to Ethan Allen. I met with a designer who helped me pick a sectional which came to...
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Anonymous
Anonymous

forgot to mention that until I come up with the additional $1500, they will not deliver my sectional (which I understand), but I will now have no seating I. My living room ot...

West Windsor Township, New Jersey
Product
Ethan Allen Sofa
#578925
Reply to reviews
I purchased two sofas for my family room. Within six months the fabric was wearing and pilling. The sofas look as if we have had them for twenty years. After months of waiting for a decision. I was informed it was normal wear and tear. I am disgusted with the poor...
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Product
Ethan Allen Sofa
#522302
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Ordered $7500.00 of furniture from Ethan Allen. Sofa arrived 6 weeks ago and it is so stiff no one will sit on it. Back cushions are all puckered. The remainder of the furniture was to be delivered last week and they have extended the ship date for the third...
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Anonymous
Joshua X

Did Amex solve it for you?

Product
Ethan Allen Sofa
#520686
Reply to reviews
I have been so unhappy with my sectional. The fabric is rough and the cushions are not holding up. It is so hard to sit on something everyday that you pay a lot of money for and get the poorish craftmenship ever. I wanted my money back but the manager insisted I pick...
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Anonymous
Billiejrk9

Small Claims Court

Product
Ethan Allen Sofa
#518171
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We bought online in 2013. The Arcata sofa was described as leather with loose seat and back cushions. However, the fact that these cushions are leather on only ONE side is omitted in the description. This would seem to me to be false and or at least misleading...
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Anonymous
ok

You might want to do some research before posting. All leather sofas come with fabric on one side of the cushion to let the air out when you sit down. Otherise it would be lik...

Anonymous
Anonymous

Proper leather sofas are not full wrapped in leather because the back will slip down and slouch. Aka leather on leather does not stay in place. This is done on purpose at Etha...

Product
Ethan Allen Sofa
#509712
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