I recently purchased about $3,000 in goods from Ethan Allen in Chandler, Arizona. I had built great rapport with my designer and was planning on furnishing my new condo (and corporate offices) with Ethan Allen furniture. In fact, I own three lifestyle magazines and produce two radio shows and had planned to feature my designer (and Ethan Allen) in the two upscale magazines and on our nationally syndicated radio program.
Thankfully, I realized the type of company I was dealing with before I began the overhaul of my condo and corporate offices. I ordered three custom pillows for nearly $600. Yes, I know, I should never have spent $200 on one pillow. Two of the pilows came in about 30 days later. My designer said the final pillow would be in within a week or two. I went ahead and paid the balance due for all three pillows.
I called two weeks later to find out that the estimated delivery date for A SINGLE PILLOW was still 6 weeks out. Yes, 12+ weeks for a pillow. At that time I asked to cancel my order SO I COULD ORDER MORE ETHAN ALLEN FURNITURE. I even said they could keep the nonrefundable "restocking" fee of 50% (originally it was 25% but since the fabric had been cut it was now 50%). The manager of the store then decided NOT to cancel the order and NOT to refund me $100. I finally got the pillow. 12 weeks into this ordeal.
It's true, $100 is not a lot of money. But, they lost a good customer for life and the opportunity to work with two successful lfestyle magazines targeted to upscale, celebrity audiences.
Kreiss and Baker here I come.
Review about: Ethan Allen Manager.
Monetary Loss: $200.