We purchased a sofa, recliner, and custom carpet from Ethan Allen almost three years ago. The carpet was low pile with a geometric design stitched on top.
After a couple of months the top design began to "unstitch," and this progressed to the point that EA replaced the rug with a new one eleven months after purchase. Now two years after purchase it is unstitched again in places. This carpet cost almost $3,000 for an area rug. EA says the warranty is over, although we have the same problem again.
It looks great in the room from afar, but I doubt it will last five years because it is falling apart. We are a retired couple and it gets little wear. It is in a television room and not in a heavy traffic area.
Other purchases were fine, and design services were excellent. Rug a "bust."
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