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We bought two matching leather recliners. The leather was rated L-5 (highest rating L-7).

After about 18 months, the headrest began losing its dark gray color, and underneath the exterior color was a LIGHT gray, telling me that the exterior color was APPLIED by some other process other than dying the leather. The swatch that came with the chairs showed a completely dyed dark gray color (false advertising??). And to top it all off, the leather is ONLY WARRANTED for ONE YEAR!!! Ethan Allen has the same cheap-*** warranty that Rooms-to-Go, Haverty's, Ashley, et al, all now have.

Also, these chairs were made in MEXICO!! The chairs cost over $2000 each, and to be made in MEXICO is a slap in the face to it's loyal customers who have purchased Ethan Allen furniture for decades, and who assume the Ethan Allen quality has remained the same. Well, it ain't so! What happened to this company is a travesty, and it's only a matter of time before it goes into bankruptcy!

The CEO of this corporation needs to GO!

Put an American back in charge and send this foreigner HOME to wherever he came from! Restore the name 'Ethan Allen' back to what it was.

Product or Service Mentioned: Ethan Allen Recliner.

Reason of review: Bad quality.

Monetary Loss: $4000.

Preferred solution: Price reduction.

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I have been a longstanding customer and purchased tens of thousands of dollars there. I recently bought a table and chairs from them. On the main Ethan Allen website it said the table was in stock and ready to ship. It was a non-customized stock piece.

I also bought some chairs that were customized. Everything arrived and the finish for the chairs was way off and looked horrible - almost black when it was supposed to be mahogany - so the whole set looked horrendous. I called the main Ethan Allen number they said design centers usually take back non-customized pieces for a restocking fee that varied by design center. No such luck with Whippany.

The would not even discuss taking back the table that was clearly a stock piece.

I could not believe I was getting that kind of service after all the furniture I bought from them that included at least three bedroom sets, four sofas, a coffee table and multiple lamps and wall art.I have never had such customer service in my life from any place. I will never use Ethan Allen again nor refer them.The table looks great in the store, but in my home it was obvious it looked cheap next to my better furniture and was told so by my friends.

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