Anonymous
map-marker Southlake, Texas

Beware Leather Recliners/Chairs

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Ethan Allen - Beware Leather Recliners/Chairs

We bought two matching leather recliners. The leather was rated L-5 (highest rating L-7).

After about 18 months, the headrest began losing its dark gray color, and underneath the exterior color was a LIGHT gray, telling me that the exterior color was APPLIED by some other process other than dying the leather. The swatch that came with the chairs showed a completely dyed dark gray color (false advertising??). And to top it all off, the leather is ONLY WARRANTED for ONE YEAR!!! Ethan Allen has the same cheap-*** warranty that Rooms-to-Go, Haverty's, Ashley, et al, all now have.

Also, these chairs were made in MEXICO!! The chairs cost over $2000 each, and to be made in MEXICO is a slap in the face to it's loyal customers who have purchased Ethan Allen furniture for decades, and who assume the Ethan Allen quality has remained the same. Well, it ain't so! What happened to this company is a travesty, and it's only a matter of time before it goes into bankruptcy!

The CEO of this corporation needs to GO!

Put an American back in charge and send this foreigner HOME to wherever he came from! Restore the name 'Ethan Allen' back to what it was.

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Loss:
$4000
Reason of review:
Bad quality

Preferred solution: Price reduction

1 comment
Guest

DO NOT SHOP ETHAN ALLEN WHIPPANY DESIGN CENTER. Ethan Allen used to be good.

I have been a longstanding customer and purchased tens of thousands of dollars there. I recently bought a table and chairs from them. On the main Ethan Allen website it said the table was in stock and ready to ship. It was a non-customized stock piece.

I also bought some chairs that were customized. Everything arrived and the finish for the chairs was way off and looked horrible - almost black when it was supposed to be mahogany - so the whole set looked horrendous. I called the main Ethan Allen number they said design centers usually take back non-customized pieces for a restocking fee that varied by design center. No such luck with Whippany.

The would not even discuss taking back the table that was clearly a stock piece.

I could not believe I was getting that kind of service after all the furniture I bought from them that included at least three bedroom sets, four sofas, a coffee table and multiple lamps and wall art.I have never had such customer service in my life from any place. I will never use Ethan Allen again nor refer them.The table looks great in the store, but in my home it was obvious it looked cheap next to my better furniture and was told so by my friends.

Anonymous
map-marker Bellevue, Washington

Bad business ethics of Ethan Allen Bellevue WA

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hope that my experience could serve as a warning for all the future customers. Ethan Allen have a bad business ethics and sales hungry where they will promise and guaranty something to make a sale.

People who's involved Store Manager : Sue Tuttle Sales associate: Xichuan Li (Show Li) Design Consultant: Britney Whitney My mother is in the market for some new couches for our living room, she doesn't really speak any English so when she was looking for furnitures she saw Ethan Allen provided Chinese translations and services. We were assigned by a Designer named Xichuan Li who speaks Chinese and who teamed with Brittany Whitney and their store manager Sue Tuttle. They suggested give them a budget of forty nine thousand US dollars. Though not knowing what the market price was, my mother wired forty nine US dollars, because they have told her to have a bigger budget if she doesn't like the items they can return them.

Xichuan Li had told my mother that "they wanted to see how the home would feel with the stuff they picked " Remember, my mom asked for two couches and a couple of paintings. On December 12th we received a call saying on the 13th the designer will show up and help decorate the furniture that we ordered. On December 13th a large trucked stopped in front of our home with two mover without an designer asking to unload all the stuff. We were really confused because we had only order two couches and possibly a couple of paintings.

So we called Ethan Allen asking where's the designer and what we gonna do with all 75 items ranging from table tops, vases, 30+wall paintings and a invoices of over 50k. We wanted to refuse the shipment and told both the truckers and the store a gal from Ethan Allen. She said her manager told us just unload the stuff and they will have a designer(Britney) tomorrow as it was her day off. So I asked her if the items will be returnable after it's unloaded she said yes, The next day at 4pm the designer came with 1 designer (Britney), 1 Chinese interpreter,1 wall painting hanger(which cost 180 for less than 2 hours of work) and 1 helper.

They stuffed everything they could to max out the budget. Mother said that's enough, first we didn't order this many stuff and second it doesn't fit our likings and ask them to halt the project and return the items expect the couches we had actually wanted. They begin to sound demanding where she tells my mother " I really like these paintings on your wall , why don't you like it" my mother repeatedly telling Dante to translate she doesn't like the paintings and they don't fit the house like the way she wanted. Then the designer told her that we had ordered and paintings it would be 15% restocking fee if were returned, my mother said that's not what the sales consultant told her and we asked for Xichuan to clear things up what she has told my mother.

They said Xichuan don't work with us anymore whom took all the commissions from our sales over 50k worth of items. Then those people left. After 1 week of no response we called the Ethan Allen Bellevue store and they said they were busy and will have the truck come pick up the items we wanted to return on day 1. After a few days, stuff were still not picked up.

Soon another week goes by where we constantly contacting them. The reply we got was the store manager Sue Tuttle stated Ethan Allen wasn't liking the idea of us returning the paintings which was bought with their sale's intended making commissions. So we had to confront her multiple times to return the items that we don't want and didn't even order on the first place. Finally we had to come to an conclusion where the manager too felt it was unethical on what Xichuan Li as an sales consultant did and agree to refund but here's the problem, before we purchased anything it was said that if return it would return on method we wanted.

The payment was wired from China where I first stated in the beginning so having Ethan Allen wiring back where it would lose value due to currency exchange rate is different and fees that would be collected on the receiving side. So we began to telling the manager where they promised will be returned to our US Visa card/account. She begin to feel irritated and sound tone has changed to hostile then telling us we were "circulating around and don't know what arrangement we had made, she also said "actually, I don't even know we refund international wire or not. You may not get any refund." She then beginning to denying a lot of stuff that we talked about saying she didn't know anything about this arrangement, even though Xichuan Li stated without Sue's permission she wouldn't be able to place our order.

At the same time, Xichuan recommended the return be refunded to store credits where we trade with her other customer for cash under the table!

I refused, because it sounds so wrong to me! Overall, I do NOT recommend shop at Ethan Allen Bellevue Store.

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Cons:
  • Lack of accountablity
  • Lack of professionalism
  • Bad customer services
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Carpet not what I ordeted

Carpet pattern switched. No padding available. Company received $1,500 and still refused to settle issue. No sample of carpet that was a substitute for what I ordered. Ethan Allen, President in New Mexico Store threatening Lawsuit. Unreasonable behavior when carpet will be purchased in full when and if padding for radiant heated floors is available and sample material for substitute pattern is evidenced. Looks like Litigation is forthcoming from what I believed to be a reputable Store.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Shenandoah, Texas

Ethan Allen wrong finish will not admit fault

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Ethan Allen wrong finish will not admit fault
Ethan Allen wrong finish will not admit fault - Image 2

I ordered 2 side kick glass top bunching tables from Ethan Allen based on a white wood sample board that the decorator showed me in the showroom. The store did not have the tables in stock to show me only the internet photos.

When the tables were delivered they were a distressed finish - I was never informed by the sales associate that the finish was distressed - the sample board did not appear distressed.

They refuse to take them back and say they are the correct finish - no matter the finish I was not informed of distress and should not have to keep these. First photo what I was shown at the store(I just happened to take a photo) and 2nd photo what I got!!!

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Cons:
  • Service on problems
  • Poor quality
  • Poor customer service
Reason of review:
Bad quality
Anonymous

Ethan Allen Chair Review

Ethan Allen - Simple Review #1481234706
In Two of four kitchen chairs the seat, seemingly a solid piece of wood but in reality made up of strips of wood glued together to simulate a solid slab, splt apart right alo g the glue lines....
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Reason of review:
Bad quality
Anonymous
map-marker Rancho Santa Margarita, California

Ethan Allen - Bed Review from Rancho Santa Margarita, California

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Ethan Allen - Bed Review from Rancho Santa Margarita, California
Ethan Allen - Bed Review from Rancho Santa Margarita, California - Image 2
Ethan Allen - Bed Review from Rancho Santa Margarita, California - Image 3
Ethan Allen - Bed Review from Rancho Santa Margarita, California - Image 4

First of all let me say that I have saved for a very long time to buy quality furniture. My family has been an Ethan Allen buying family.

We have never really had issues and if we did they were taken care of. I quess times have changed. I had issues with my Chloe bed right away. There was a little section where the finish was worn off.

Ethan Allen sent someone to fix it. Well, about a year later the spot where it had been fixed was all rubbed off along with five other spots!!! The finish just keeps rubbing off!!! I had someone back out ( the same guy) and said he couldn't fix it.

That the bed would have to all be redone. Guess what!!! Yup, nothing!!! They told me it wasn't their problem!!!

Are they serious!!!!! The finish is not staying put on the bed.. How is that my fault???!!!!! On top of that I have a current order placed;(.

I need to cancel it!! I am shocked at the lack of workmanship they have put into the product and even more so at the lack of responsibility!! This is a company where the customer is not right!!

BUYERS BEWARE is what the slogan should be!! Very upset that I saved up for 20 years to buy this bedroom set and now I have a piece of *** for the focal point!!!!!!!!!!They should use this bed in their store!!

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Reason of review:
Bad quality
Deserea Wje
map-marker Waldorf, Maryland

Riley desk is horrible

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Recently purchased the Riley desk. Assumed for $1000 dollars it would be a quality item.

It is not. The finish looks cheap and the draw sticks out 1/2" from the frame (looks like it was designed to do this). Cheap, Made in China, rubbish. Will try and return but that means deailing with customer service.

Frustrating because I could have paid much less for a similar quality desk.

The company shouldn't market itself as a premium brand when this is the kind of furniture it is making. We had always paid extra to buy well made furniture at Ethan Allen but we won't be making the same mistake twice!

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Loss:
$400
Pros:
  • Delivery
Cons:
  • Design
  • Poor quality
Reason of review:
Bad quality

Preferred solution: Return desk and get a refund

Anonymous

Ethan Allen - Review in Furniture and Decor category

Bad quality: I bought a mirror with small decorative stars in the center. The stars fell off after 6 months. Bad design services: they recommended custom pillows and drapery. I was not convinced but I followed their advice. I didn't like the result; dull and not coordinated with the rest of the house. All my friends were surprised. "Did you really use a professional designer???". I am thinking of selling everything online.
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Reason of review:
Bad quality
2 comments
Guest

Their wood products are manufactured poorly, often cracked, little varnish or stain. Forget getting it fixed.

Even getting them replaced the new chairs are damaged and now they refuse to replace them saying there is nothing wrong with them.

Baybrook Friendswood store. Owner couldn't care less if your furniture is damaged or not.

Guest

We are going through the same thing with Ethan Allen. They are low quality and their sales staff are only interested in making a large sale.

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Anonymous
map-marker Casper, Wyoming

Ethan Allen Table and Chairs

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Ethan Allen Table and Chairs
Ethan Allen Table and Chairs - Image 2
Ethan Allen Table and Chairs - Image 3
After many years of saving for a kitchen redo, I wanted a new table...a nice simple counter height table and chairs to fit in our small dining area. I thought I was buying quality when I ordered them from Ethan Allen. Not only a month late (ordered in Jan for May delivery), but a table finish that is flawed in a couple of areas. And one chair rocks back and forth really bad (my new floor is level). It also has a blob of finish on the seat. Have been trying to get them out to fix these flaws to no avail. They say send pics but their system says the photo is too big (sent small size) and video of the chair rocking back and forth....nope, too big. I will say they are very polite as they screw around with you if that is a condolence for your $1000s spent. I could have spent a couple $100 for equal quality. Moral of this story, don't waste your money, find a furniture maker and have them build it for you. No can upload the video of the rocking counter height chair.
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Loss:
$3000
Cons:
  • Poor quality and lack of help
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker New York, New York

Environmentally irresponsible

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I have called many times to request they stop sending me catalogues. I have never bought anything from them and never will. They say they will stop but they don't. I have called many times to request they stop sending me catalogues. I have never bought anything from them and never will. They say they will stop but they don't. I have called many times to request they stop sending me catalogues. I have never bought anything from them and never will. They say they will stop but they don't. I have called many times to request they stop sending me catalogues. I have never bought anything from them and never will. They say they will stop but they don't.
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Reason of review:
Poor customer service
Anonymous
map-marker New York, New York

Ethan Allen Bed Frame Review

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What a lousy piece of furniture. It squeaks like crazy and it took over a month to get someone to respond and make an appt to even look at it.
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Reason of review:
Bad quality
Anonymous

A long wait

I was prompted to write this because I got an email saying "Make your home beautiful for the holidays" It is Nov. 20th unless the holiday is the 4th of July, there is no hope. We ordered furniture and an area rug on Labor Day. The furniture arrived as stated in 8-12 weeks-closer to 8 and well in time for Thanksgiving. When they delivered the furniture we were told the rug would arrive by the end of the year and now they are telling me Jan 17. That is 17 weeks and long after the stated time, Thanksgiving, Christmas and New Year! If I had known up front, I would have ordered elsewhere. I will say we are replacing EA furniture we had for 22 years which held up amazingly well under daily use.
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Reason of review:
Problem with delivery
Anonymous
map-marker Watchung, New Jersey

Dissatisfied -just want to make a sale

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Many years ago we made Ethan Allen purchases and very satisfied. Things do change. Last year made purchases from Watchung Ethan Allen store. We had asked salesperson a number of times if the living room furniture would fit and look right. Oh yes and yes. Well it doesn't look and fit right after spending approximately $8,000. We Had the manager come out with a sales associate who tried to persuade us it does. Bottom line - We think Ethan Allen only wants to make sales. Too bad we didn't go with our gut feeling of ordering one big chair and ottoman and then added the other later. We would have then trusted them and purchased window treatments. Be careful with purchases. Thank you
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Reason of review:
Poor customer service
Anonymous
map-marker Ocoee, Florida

Don't buy carpet from this company!

We purchased a sofa, recliner, and custom carpet from Ethan Allen almost three years ago. The carpet was low pile with a geometric design stitched on top.

After a couple of months the top design began to "unstitch," and this progressed to the point that EA replaced the rug with a new one eleven months after purchase. Now two years after purchase it is unstitched again in places. This carpet cost almost $3,000 for an area rug. EA says the warranty is over, although we have the same problem again.

It looks great in the room from afar, but I doubt it will last five years because it is falling apart. We are a retired couple and it gets little wear. It is in a television room and not in a heavy traffic area.

Other purchases were fine, and design services were excellent. Rug a "bust."

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Reason of review:
Bad quality
Anonymous
map-marker Mount Laurel, New Jersey

Ethan Allen Sofa Review

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Horrible!Do not purchase furniture from EA! I purchased north of $100k over the years and our latest purchase was an 8k sofa that both the fabric and cushions are defective. We were in contact with them within weeks and now 5 months later I'm still staying to get this resolved. It's so bad that I had to take to FB and even the media to get my money back. Buyer beware!
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Reason of review:
Bad quality