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1.5 Based on 22 reviews
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    • Poor customer service 4
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Bad quality: I bought a mirror with small decorative stars in the center. The stars fell off after 6 months. Bad design services: they recommended custom pillows and drapery. I was not convinced but I followed their advice. I didn't like the result; dull and not coordinated with the rest of the house. All my friends were surprised. "Did you really use a professional designer???". I am thinking of selling everything online. Read more

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I was prompted to write this because I got an email saying "Make your home beautiful for the holidays" It is Nov. 20th unless the holiday is the 4th of July, there is no hope. We ordered furniture and an area rug on Labor Day. The furniture arrived as stated in 8-12 weeks-closer to 8 and well in time for Thanksgiving. When they delivered the furniture we were told the rug would arrive by the end of the year and now they are telling me Jan 17.... Read more

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I have called many times to request they stop sending me catalogues. I have never bought anything from them and never will. They say they will stop but they don't. I have called many times to request they stop sending me catalogues. I have never bought anything from them and never will. They say they will stop but they don't. I have called many times to request they stop sending me catalogues. I have never bought anything from them and never... Read more

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What a lousy piece of furniture. It squeaks like crazy and it took over a month to get someone to respond and make an appt to even look at it.

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We purchased a sofa, recliner, and custom carpet from Ethan Allen almost three years ago. The carpet was low pile with a geometric design stitched on top. After a couple of months the top design began to "unstitch," and this progressed to the point that EA replaced the rug with a new one eleven months after purchase. Now two years after purchase it is unstitched again in places. This carpet cost almost $3,000 for an area rug. EA says the... Read more

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Recently purchased the Riley desk. Assumed for $1000 dollars it would be a quality item. It is not. The finish looks cheap and the draw sticks out 1/2" from the frame (looks like it was designed to do this). Cheap, Made in China, rubbish. Will try and return but that means deailing with customer service. Frustrating because I could have paid much less for a similar quality desk. The company shouldn't market itself as a premium brand when this... Read more

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Many years ago we made Ethan Allen purchases and very satisfied. Things do change. Last year made purchases from Watchung Ethan Allen store. We had asked salesperson a number of times if the living room furniture would fit and look right. Oh yes and yes. Well it doesn't look and fit right after spending approximately $8,000. We Had the manager come out with a sales associate who tried to persuade us it does. Bottom line - We think Ethan... Read more

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Ethan Allen Bed Review from Rancho Santa Margarita, California
1 of 4

First of all let me say that I have saved for a very long time to buy quality furniture. My family has been an Ethan Allen buying family. We have never really had issues and if we did they were taken care of. I quess times have changed. I had issues with my Chloe bed right away. There was a little section where the finish was worn off. Ethan Allen sent someone to fix it. Well, about a year later the spot where it had been fixed was all rubbed... Read more

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Horrible!Do not purchase furniture from EA! I purchased north of $100k over the years and our latest purchase was an 8k sofa that both the fabric and cushions are defective. We were in contact with them within weeks and now 5 months later I'm still staying to get this resolved. It's so bad that I had to take to FB and even the media to get my money back. Buyer beware!

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Ethan Allen Table and Chairs
1 of 3

After many years of saving for a kitchen redo, I wanted a new table...a nice simple counter height table and chairs to fit in our small dining area. I thought I was buying quality when I ordered them from Ethan Allen. Not only a month late (ordered in Jan for May delivery), but a table finish that is flawed in a couple of areas. And one chair rocks back and forth really bad (my new floor is level). It also has a blob of finish on the seat. ... Read more

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