Carpet pattern switched. No padding available. Company received $1,500 and still refused to settle issue. No sample of carpet that was a substitute for what I ordered. Ethan Allen, President in New Mexico Store threatening Lawsuit. Unreasonable behavior when carpet...Read more
We bought two matching leather recliners. The leather was rated L-5 (highest rating L-7). After about 18 months, the headrest began losing its dark gray color, and underneath the exterior color was a LIGHT gray, telling me that the exterior color was APPLIED by some...Read more
hope that my experience could serve as a warning for all the future customers. Ethan Allen have a bad business ethics and sales hungry where they will promise and guaranty something to make a sale. People who's involved Store Manager : Sue Tuttle Sales associate:...Read more
Ethan Allen - Terrible Company
Goods purchased arrived damaged and were reordered. Again they arrived damaged. Office furniture ordered in same color arrived mismatched. Reordered and arrived second and third time mismatched. Couch and other pieces were of very poor quality. Manager doesn't return calls and owner Robert Chesnick offered no help at all. Terrible customer service and merchandise.
Kitchen Table With Four Chairs Review
In Two of four kitchen chairs the seat, seemingly a solid piece of wood but in reality made up of strips of wood glued together to simulate a solid slab, splt apart right alo g the glue lines....
Ethan Allen Bed Frame Review
What a lousy piece of furniture. It squeaks like crazy and it took over a month to get someone to respond and make an appt to even look at it.
Ethan Allen Sofa Review
Horrible!Do not purchase furniture from EA! I purchased north of $100k over the years and our latest purchase was an 8k sofa that both the fabric and cushions are defective. We were in contact with them within weeks and now 5 months later I'm still staying to get this resolved. It's so bad that I had to take to FB and even the media to get my money back. Buyer beware!
I ordered 2 side kick glass top bunching tables from Ethan Allen based on a white wood sample board that the decorator showed me in the showroom. The store did not have the tables in stock to show me only the internet photos. When the tables were delivered they were a...Read more
I didn't like
- Service on problem and customer service
- Poor customer service
- Service on problems
Bad quality: I bought a mirror with small decorative stars in the center. The stars fell off after 6 months. Bad design services: they recommended custom pillows and drapery. I was not convinced but I followed their advice. I didn't like the result; dull and not...Read more
I was prompted to write this because I got an email saying "Make your home beautiful for the holidays" It is Nov. 20th unless the holiday is the 4th of July, there is no hope. We ordered furniture and an area rug on Labor Day. The furniture arrived as stated in 8-12...Read more
I have called many times to request they stop sending me catalogues. I have never bought anything from them and never will. They say they will stop but they don't. I have called many times to request they stop sending me catalogues. I have never bought anything from...Read more
We purchased a sofa, recliner, and custom carpet from Ethan Allen almost three years ago. The carpet was low pile with a geometric design stitched on top. After a couple of months the top design began to "unstitch," and this progressed to the point that EA replaced the...Read more
Recently purchased the Riley desk. Assumed for $1000 dollars it would be a quality item. It is not. The finish looks cheap and the draw sticks out 1/2" from the frame (looks like it was designed to do this). Cheap, Made in China, rubbish. Will try and return but that...Read more
Many years ago we made Ethan Allen purchases and very satisfied. Things do change. Last year made purchases from Watchung Ethan Allen store. We had asked salesperson a number of times if the living room furniture would fit and look right. Oh yes and yes. Well it...Read more
Watchung, New Jersey
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