Poor Ethan Allen Service

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Home » Consumer Reviews » Furniture » Poor Ethan Allen Service

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Poor Ethan Allen Service

Mar 15, 2008

Ethan Allen complaint

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I bought a very expensive arm chair covered in a fabric that the designer suggested.

When it arrived I noticed that the threads were very loose (not shown to me in the sample fabric) in some areas.

I called the store to complain that the fabric was not appropriate for a chair because it would snag very easily. Also, the seams on the piping were already unraveling and you could see the white cord underneath.

Company sent out a man to take pictures. After a 3 weeks I called them to see what was taking so long. They told me they couldn't fix it becuase I didn't like the fabric color!

I explained again that I loved the fabric, it just wasn't appropriate for the chair and they did not make me aware of that before I purchased it.

After a few more weeks of my calling with no help, my husband took the chair to the store and dropped it off. They agreed to fix it but I had to cancel my warranty. POOR SERVICE and WORKMANSHIP!!!

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Comments (1)

1. Written by Paula Mandeville, on 22-04-2008 14:25

At Ethan Allen we are committed to providing our clients with superior service and a total design experience. We would like to take this opportunity to offer our assistance. Please contact us at 203.743.8663 via telephone or email Paula Mandeville, our Director of Retail Services at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

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