ETHAN ALLEN! DON'T BUY THERE! Ordered
two chairs, end table, and
bench, custom covered, in November 2008. Told 6 weeks turn around maybe 8. Chairs and end table came in, no
bench. Told 1week, it was in California; next week it was on
East Coast, next week Minneapolis, MN--a traveling
bench--after 4 MONTHS still no
bench. Finally arrived, told them to keep it. Store will NOT refund deposit, won't do a thing Oh, to boot they had a very condescending attitude. The hard times must not affect
Ethan Allen because they sure don't mind driving away customers
1. Written by Hank Parker - San Jose, on 07-08-2009 14:24
I waited over 8 weeks for a rug that was alreay at the wherehouse. They are soo cheap that they would not send the rug out via UPS or Fed Ex - but they made me wait 8 weeks until they have a Truck" completely full before they sent it. Once I got the rug - which was expensive - Over $3000 for a rug made in China - the wool was pulling up in several locations - and along the side of the rug. They took it back to the warehouse and a week later I am still waiting for an answer as too what they are going to do for me. I told them I do not want a store credit - because I have had nothing but negative experiences with that store. An 8 week delivery is only the beginning. Be very careful if you do business with Ethan Allen - shop very carfully - and do not rush your decisions.
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2. Written by A.N. Onymous, on 19-05-2009 14:44
I'm siding with the original author of this consumer review. To me, 1 month is a little rediculous, but since it is custom order, I'll forgive it. 4 months is absolutely absured. Miss Mandeville, maybe, just maybe, if you and your company took a proactive stance to this problem you'd not find yourself answering to a pissed off customer on an internet review site. Also, does Ethan Allen commonly employ people to defend their company on review sites or are you doing this out of the kindness of your heart for the company? I'm banking on the former and not the latter.
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3. Written by Paula Mandeville, on 24-02-2009 17:05
At Ethan Allen we are committed to providing our clients with superior service and a total design experience. We would like to take this opportunity to offer our assistance. Please contact us at 203.743.8663 via telephone or email Paula Mandeville, our Director of Retail Services at
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