Ethan Allen - be careful about 72 hour return policy
New Reviewer
2 comments
Be careful. We ordered a roomful of furniture but took delivery in 2 separate loads.
When all the furniture arrived and we realized that one piece was not a good fit for the space in spite of the sales person's measurements, they don't want to take it back. It is "over 72 hours" and "against policy." We didn't expect to fight with such a well-respected company.
This was not custom upholstered furniture; it was an end table imported from China. The sales person was very, very kind while in the sales phase, but now that the sale is complete, he said, "I just work here."
Location: Boca Raton, Florida
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At Ethan Allen we are committed to providing our clients with superior service and a total design experience. We would like to take this opportunity to offer our assistance. Please contact us at 203.743.8663 via telephone or email us Producthelp@***.com.
I had them write a clause on my contract that stated if the pieces did not fit due to the measurements, they would take it all back. They provide the service they should stand by it!!
Also, as I stated to them I will only take it on one load delivery date//// not in pieces. The pieces should all match!