Ethan Allen

Originally I would have recommended Ethan Allen. My original couch that I ordered had an issue.

First they wanted to only replace the cushions, then they replaced the couch. I was told to change the fabric so the the wrinkles in the fabric would not occur. The 1st replacement couch did the same as my original order. Barb and Chris came to my home to review the issue again.

Barb stated the couch would be replaced however, I needed to change the actual couch. She specifically stated they would work with me if this couch did not work. It did not. It has wrinkles all through the couch.

They call them comfort lines. This current couch is THREE Weeks old. It looks as if I have had it for 5 years. When speaking to Barbara in regards to this she first offered me my old couch.

The couch the delivery men literally threw in the back of the truck. Then after I stated this was unacceptable she stated they would discuss on the Tuesday meeting. I received a call the Thursday after when she offered to come and get my couch; or they would give me a $500 refund. When I asked for a new sofa with new fabric Barbara stated they arent going down that road again.

We have spent so much money on you. We have given you three couches. The couches now are so expensive now. If you would like you can purchase another couch and we will refund your money.

Why on earth would I do that. This couch is under warranty and this franchise of Ethan Allen refuses to correct my couch. I purchased approximately $7000 in furniture from them. The sad thing is I was ready to purchase a home full of furniture.

Chris and Barbara determined that I wasnt going to do that. I recall the Pretty women scene when Julia Roberts character states, Big mistake, walks out and shops more. It is my hopes after this review something will be done. I have other options.

The only good that came from this is that Nikki transformed my living room.

Thank you Nikki. Otherwise I wish I had not stopped in this store.

We ordered 10 grand worth of furniture months ago. We were told someone would call us to arrange delivery in mid July.

Never happened. We had to chase down delivery. When we finally did they said it would be another 4 to 6 weeks to get delivery due to distance. Of course this was never explained to us when we placed the order.

This is in spite of the fact that our furniture was delivered to their warehouse on July 27th. Total nonsense and a rip off. We are now at the point that we are ready to change back the entire transaction to Amex based on complete failure to deliver ANYTHING. Ethan Allen has had our money for months on end and this is still no delivery date.

Dont waste your time or money. Complete rip off .

Hi. Today my 2.5 year old granddaughter got her head stuck in our dining room armchair!

We tried for over an hour to free her head with manipulation and then with oil on her head to no avail. She was quite upset and hysterical at times. We finally had to free her by trying to disassemble the top of the discontinued armchair. It did not come apart easily or in a way that would be easy for us to put back together.

We are wondering if they were discontinued just because of this issue of them being larger than 4 opening in areas and the apparent danger of this type situation. We love the set and wont be able to replace the discontinued chair. I am requesting you fix the chair free of charge due to the unusual circumstances involving freeing the scared child. I would like to attach photos but dont think I can.

I am not a pissed customer but will check the box so my email goes thru. I was upset about the situation, it was very upsetting because she was so upset.

Thank you. Lisa Grillot

I purchased a living room set (couch, recliner, entertainment center) in 2017 from your Jacksonville office. I had some damage occur in December 2020 and January 2021.

I submitted a claim in February and was denied because it was out of the reporting window. However, it took me TWO weeks to get a hold of someone in order to file said claim, after I was provided the number by one of the Ethan Allen associates and my order #495970****. After noting the delay, I was later told by your customer service representative and Guardsman that the delay in reporting was my fault and it could have be done online. Guardsman then took 3 weeks to get back to me.

If it is critical that reporting be done in a specific time frame, then why is a delay getting back to me acceptable? Specifically, I am having issue with the quality of your products and the guardsman furniture protection you sold. The finish has worn off on the top of the entertainment center and the couch stains/discolors easily. I have filed a complaint with the BBB for guardsman furniture protection you sold me.

Not only did they take multiple attempts to respond to the complain and 30 days, they dont answer the phone, return messages, and you stay on hold for hours. They report these issues and delays to COVID, but I am not afforded the same rights. Refusing coverage during the pandemic to an essential healthcare worker because it is out of the time frame is despicable. I didnt report it in the appropriate time frame due to working at Cedars Sinai, a 1000 bed trauma center in downtown Los Angeles, during the peak and also didnt feel comfortable having someone in my home until vaccinated which resulted in delay of reporting.

My protection plan provided by Ethan Allen does not have this disclaimer. I emailed Ethan Allen customer service who said they would forward my request for help to the regional team, which I never heard back from. After having to reach out twice, the same customer service representative who initially disregarded my email from the local store called me to inform me that she spoke to Guardsman on my behalf and there was nothing more she or Guardsman can do for me. Not everything is black and white, this is a very fluid situation.

Like travel carriers have adjusted their policies to account for things outside of control due to pandemic, exceptions can be made for certain circumstances. NO THANKS HERE TO HEALTHCARE HEROES.